This Privacy Policy explains how ikfcu collects, uses, stores, and protects your personal data when you use the ikfcu platform. Please read it carefully. By registering an account or using the ikfcu Services, you acknowledge that you have read and understood this Policy.
1. Introduction
ikfcu ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of all individuals who access and use the ikfcu online gaming platform ("the Platform"), including the sportsbook, mix parlay, live casino, and slots services accessible at ikfcu.com.
This Privacy Policy ("Policy") describes the types of personal data we collect from registered players and website visitors, the purposes for which we process that data, the conditions under which we may share it, and the rights available to you in respect of your personal data.
This Policy should be read in conjunction with the ikfcu Terms & Conditions, which govern your use of the Platform in its entirety. Where there is any conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Policy shall prevail.
2. Personal Data We Collect
Depending on your interactions with the ikfcu platform, we may collect the following categories of personal data:
- Identity Data: Full legal name, date of birth, nationality, gender, and government-issued identification details (for identity verification purposes).
- Contact Data: Email address, residential address, and mobile phone number.
- Account Data: Username, encrypted password, account registration date, account status, and login history.
- Financial Data: Payment method details (e-wallet identifiers, bank account numbers, cryptocurrency wallet addresses), transaction history, deposit records, and withdrawal records. Full payment card numbers are not stored by ikfcu.
- Gaming Activity Data: Betting history, wager amounts, game session records, win/loss records, and responsible gaming settings.
- Technical Data: IP address, device type and identifier, browser type and version, operating system, referral URL, and session duration.
- Communications Data: Records of your interactions with ikfcu's customer support team via Live Chat or email, including the content of those communications.
- Verification Data: Copies of identity documents, proof of address documents, and payment method ownership evidence submitted during account verification.
3. How We Collect Your Data
ikfcu collects personal data through the following means:
- Direct provision: Information you provide during account registration, identity verification, deposit and withdrawal requests, support enquiries, and promotional opt-ins.
- Automated collection: Technical data collected automatically when you access the ikfcu website or platform, including through cookies, web server logs, and analytics tools. See Section 7 for details on cookies.
- Third-party sources: Information received from identity verification service providers, payment processors, and fraud detection services engaged by ikfcu to support platform operations and regulatory compliance.
4. Purposes of Data Processing
ikfcu processes your personal data for the following purposes:
- To register and maintain your ikfcu account;
- To verify your identity and age in accordance with applicable regulatory requirements;
- To process deposits, withdrawals, and other financial transactions;
- To provide sportsbook, live casino, and slots services and to settle bets and wagers;
- To detect and prevent fraud, money laundering, and other prohibited activities;
- To comply with applicable legal, regulatory, and reporting obligations;
- To provide customer support and respond to your enquiries;
- To enforce the ikfcu Terms & Conditions and investigate breaches;
- To improve platform performance, user experience, and service offerings through analysis of aggregated usage data;
- To send you account-related communications, including security notices and transaction confirmations.
ikfcu does not use your personal data for unsolicited marketing communications unless you have expressly opted in to receive such communications. You may withdraw marketing consent at any time by contacting our support team.
5. Legal Basis for Processing
ikfcu processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform the contract between you and ikfcu, including account management, transaction processing, and service delivery.
- Legal obligation: Processing required to comply with applicable regulatory requirements, including identity verification obligations and anti-money laundering reporting duties.
- Legitimate interests: Processing conducted for ikfcu's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights.
- Consent: Where we rely on consent as the legal basis for processing (such as for marketing communications), you have the right to withdraw consent at any time without affecting the lawfulness of prior processing.
6. Data Sharing & Disclosure
ikfcu may share your personal data with the following categories of recipients under strictly controlled conditions:
- Identity verification providers: Third-party KYC (Know Your Customer) services engaged to verify identity documents and confirm age eligibility.
- Payment processors: Financial institutions and e-wallet operators — including those supporting Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank — to the extent necessary to process your transactions.
- Game software providers: Certified game providers whose titles are hosted on the ikfcu platform, where technical integration requires the transmission of session identifiers or account references.
- Regulatory and law enforcement authorities: Where required by applicable law or regulatory frameworks, or in response to lawful requests from competent authorities.
- Fraud prevention and security services: Third-party services engaged to detect, investigate, and prevent fraudulent activity on the platform.
All third-party recipients are subject to appropriate data processing agreements and confidentiality obligations. ikfcu does not sell personal data to third parties under any circumstances.
7. Cookies & Tracking Technologies
The ikfcu website uses cookies and similar tracking technologies to support platform functionality, maintain session continuity, and analyse usage patterns. The following categories of cookies are used:
- Strictly necessary cookies: Required for the platform to function correctly, including session management, authentication state, and security tokens. These cannot be disabled without impairing platform functionality.
- Functional cookies: Used to remember your preferences and settings (such as preferred language and display options) across sessions.
- Analytics cookies: Used to collect aggregated and anonymised data about how visitors use the ikfcu website, enabling us to identify areas for improvement. No personally identifiable information is collected through analytics cookies.
You may configure your browser to block or delete cookies. Note that disabling strictly necessary cookies will affect your ability to log in and use the ikfcu platform. ikfcu does not use advertising or behavioural tracking cookies for third-party advertising networks.
8. Data Retention
ikfcu retains personal data for the following periods:
- Active account data: Retained for the duration of your account registration and for a period of up to five (5) years following account closure, in accordance with applicable regulatory record-keeping obligations.
- Transaction records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction in compliance with anti-money laundering regulatory requirements.
- Identity verification documents: Retained for the period required by applicable regulatory frameworks, typically five (5) years from the end of the business relationship.
- Support communications: Retained for a period of three (3) years from the date of the communication unless a longer retention period is required for ongoing dispute resolution or regulatory purposes.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identified or identifiable individual.
9. Data Security
ikfcu implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and ikfcu's servers;
- Salted cryptographic hashing for stored passwords;
- Role-based access controls limiting staff access to personal data on a need-to-know basis;
- Regular security assessments and vulnerability testing of platform infrastructure;
- Incident response procedures for managing and notifying data security breaches where required.
No internet transmission or electronic storage system is entirely secure. While ikfcu takes all reasonable precautions, we cannot guarantee absolute security of data transmitted to or stored on the platform. You are responsible for maintaining the security of your account credentials.
10. Your Data Rights
Subject to applicable law and regulatory obligations, you have the following rights in respect of your personal data held by ikfcu:
- Right of access: You may request a copy of the personal data ikfcu holds about you.
- Right to rectification: You may request correction of inaccurate or incomplete personal data.
- Right to erasure: You may request deletion of your personal data in certain circumstances, subject to ikfcu's obligations to retain data under applicable regulatory requirements.
- Right to restriction: You may request that ikfcu restricts the processing of your personal data in certain defined circumstances.
- Right to data portability: Where processing is carried out by automated means on the basis of your consent or contractual necessity, you may request that your data be provided to you in a structured, commonly used format.
- Right to object: You may object to processing based on legitimate interests where you have grounds relating to your particular situation.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact ikfcu's support team via Live Chat or email at [email protected]. Requests will be acknowledged within 5 business days and actioned within 30 days, subject to identity verification and applicable regulatory constraints.
11. Children & Minors
The ikfcu platform is strictly restricted to individuals aged 21 years and above. ikfcu does not knowingly collect personal data from individuals under the age of 21. If ikfcu becomes aware that personal data has been collected from a minor, that account will be immediately suspended and all associated data will be deleted in accordance with applicable data protection obligations.
If you believe a minor has registered an account on the ikfcu platform, please contact our support team immediately so that the matter can be investigated and resolved without delay.
12. Amendments to This Policy
ikfcu reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or platform operations. The revised Policy will be published on the ikfcu website with an updated effective date. Your continued use of the Platform following such publication constitutes your acceptance of the revised Policy.
Where changes are material, ikfcu will take reasonable steps to notify registered players through account communications prior to the amended Policy taking effect.
13. Contact & Data Enquiries
For any queries, concerns, or requests relating to this Privacy Policy or the handling of your personal data by ikfcu, please contact our support team through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week via the ikfcu website. Average response time: 3–5 minutes.
- Email: [email protected]
All privacy-related enquiries will be handled confidentially and in accordance with applicable data protection obligations.